safety recalls
At Velcraft, the safety of our customers is our highest priority. We are committed to maintaining the highest standards of quality, durability, and structural integrity across all our products. In the unlikely event that a product is found to pose a safety risk, we will act swiftly, transparently, and responsibly to address the matter and protect our customers.
Our Commitment to Safety
Every Velcraft product is designed, manufactured, and installed to meet strict quality and safety standards. We conduct regular quality checks at every stage of production and installation. However, in exceptional circumstances, a product or component may be identified as potentially unsafe. When this occurs, we take full responsibility and act immediately.
What Is a Safety Recall
A safety recall is an action taken by Velcraft to address a product that may pose a risk to the health, safety, or property of our customers. A recall may be initiated due to:
A manufacturing defect that compromises structural integrity
A material or component found to be hazardous under normal use conditions
A design flaw that may cause injury or property damage
A failure identified through customer feedback, internal testing, or regulatory guidance
A supplier-reported issue affecting a batch or range of components
How We Identify Safety Issues
Velcraft monitors product safety through multiple channels:
Ongoing quality audits at our manufacturing and assembly facilities
Feedback and complaints received from customers and installation teams
Reports from suppliers regarding material or component concerns
Guidance from regulatory bodies and industry safety standards
Internal review of installation and post-installation inspection reports
How We Will Notify You
If your product is subject to a safety recall, Velcraft will make every effort to notify you promptly through the following channels:
Direct communication via the email address or phone number registered at the time of purchase
A notice posted prominently on our Website at velcraft.in
Communication through our authorized dealers or installation partners where applicable
SMS or WhatsApp notification where contact details are available
We encourage all customers to ensure their contact information remains current by reaching out to us at any time.
What You Should Do If You Receive a Recall Notice
If you receive a recall notification from Velcraft, please follow these steps:
Stop using the affected product or component immediately if advised to do so
Do not attempt to repair, modify, or disassemble the product yourself
Contact our safety recall team using the details provided in the recall notice
Keep the product accessible for inspection, repair, or replacement by our authorized team
Retain all original documentation, purchase receipts, and order confirmations related to the product